Cancellation & Refund Policy
Last updated: 29 July 2026 · Applicable to all bookings made via layoverx.com
1. Cancellation Windows & Refund Schedule
LayoverX offers flexible cancellation with the following refund structure based on the time remaining before your booked slot start time:
| Cancellation Window | Refund Amount |
|---|---|
| 2+ hours before slot start time | 100% Full Refund |
| Within 2 hours of slot start time | 50% Refund |
| After slot start time or no-show | Non-Refundable |
| Airline cancellation or severe delay (+3 hours) | 100% Full Refund Guarantee |
2. Airline Flight Cancellation & Severe Delay Protection
If your inbound or outbound flight is cancelled by the airline or delayed by 3 hours or more, LayoverX guarantees a 100% full refund of your booking amount, regardless of how close to the slot start time the cancellation occurs.
This protection is automatically triggered by our Flight Delay Auto-Protection Engine when connected to live AeroAPI / AirLabs tracking. If automatic detection is not possible, passengers may request a manual review by contacting support@layoverx.com with proof of the airline disruption.
Section 3.1: Immigration & Visa Compliance Disclaimer
Landside service bookings (including airport cabs, external micro-stay hotels, and guided city tours) require valid Indian Immigration clearance (Tourist Visa, e-Visa, Transit Visa, or OCI Card). If a passenger is denied entry through CSMIA T2 Immigration due to missing visa documentation, Landside bookings are strictly non-refundable once the booked slot start time begins. Passengers remain eligible to swap to Airside pod alternatives prior to slot start time.
3. Refund Processing Timeline
⏱️ Refunds are credited within 5 to 7 working days
All approved refunds are processed back to the original payment source (credit card, debit card, UPI, or net banking) used at the time of booking. Refund processing timelines are subject to your bank's internal settlement cycles.
Razorpay initiates the refund within 24 hours of approval. The credit timeline of 5–7 working days is determined by your issuing bank or payment provider and is outside LayoverX's control.
4. How to Cancel a Booking
You can cancel your booking through any of the following channels:
- Self-Service: Navigate to My Itinerary and click “Cancel Booking.”
- Email: Send cancellation request to support@layoverx.com with your booking ID.
- Phone: Call our 24/7 support hotline at +91 022 4900-1234.
5. Questions or Disputes
For refund-related questions or disputes, contact our Grievance Officer at grievance@layoverx.com. All disputes are resolved within 15 working days in accordance with applicable consumer protection laws.